Product FAQS


What is a 'One Size' Product?

This means that the costume fits most sizes and is usually made of material which means most sizes can fit in the product.
 
There is also a one size option - depending on the manufacturer this comes in one size but again is made of material that suits sizes around that one measurement. In cases such as this we try to provide the one size measurement.

How can i find the item i want?

You can find the products you want by typing in our search box to the left of the screen. You can also browse through our categories where we have arranged our costumes into themes. We have made this process as simple as possible - however if you still don't find what you are looking for...please let us know via our contact us.
 

How can i tell if an item is in stock?

We pride ourselves on maintaining stock levels and any item that you order should be in stock at time of order placement. Indeed, this web site has a real time stock control database and if the item is out of stock you should not be able to order it at all. Nonetheless, shortages do sometimes occur and we will do our very best to ensure that this is communicated and encounter fantastic customer service!

When will a product be back in stock?

Though we hold a great deal of stock, there may be times during busy period we may run out. You can send us a request should you not be put off by a waiting list, however please contact us and we can see what we can do to make sure you get the costume you want!

Can i get help with the size?

Costumes, unlike every day and 'fashion' clothing, are designed and constructed to accommodate a wide variety of sizes. Many have elastic waistbands and utilise stretch fabrics for a comfortable fitting. Some costumes like robes or gowns will have a waist tie or rope for figure definition while some ladies lines include waist ties or corset design for an hour glass figure.
 
As we have many product suppliers, we take extra care to ensure that we size per individual costume as like the high street fashion stores, lines from different manufactures can differ.
 
In summary, if you or your child are in an in-between size or if you are unsure about size, we recommend that you buy one size larger. You can always easily adjust to be smaller rather than struggle to make larger.

How long will my order take to arrive?

For local customers we can offer a free next day delivery on 90% of our costumes if ordered before 12pm. For our other customers we estimate 2-3 working days delivery. In times of peak business throughout the year and especially during Halloween and Christmas, shipment may take an additional day or two but we endeavour to keep you communicated through this time.

Why does my costume look different?

Images are for illustration purposes only. Colours may vary at the discretion of CopyCat Costumes or suppliers without notice.

What if my product is faulty?

Should a product be faulty, you should let us know immediately as we will begin the process of our Return and Refund Policy.

What is our exchange policy?

We are unable to offer an exchange in this circumstance but will happily refund the unwanted costume if you would like to return it to us. In the meantime you can place a new order for the correct size costume.

A product i bought is now a different price, can i get a refund?

All prices are correct at time of publication. CopyCat Costumes reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference
 
Prices do vary for many reasons and should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.

What happens if i buy an item and it does't fit?

We make best practice to give correct sizing information by individual product at time of purchase to negate the requirement for return. Indeed, the majority of costumes are manufactured with elasticated waistbands by example, so that they fit a broad as possible population. Nonetheless, sometimes you may not feel comfortable in a size ordered and in such, we are more than happy for you to return the product for a refund.

What are the washing instructions?

In this instance common sense should prevail. Our product portfolio contains many qualities of costume material such as velvet, leather, plush fur and vinyl. Many more are trimmed with lace, fur, brocade and metal studs, some with printed emblems and indicia. Although washing instructions may include a machine wash, it is our recommendation that all garments aredry cleaned only. Unfortunately we will not be able to remedy any product fault that results from any machine wash cycle no matter what the manufacturer instructions within the garment or packaging.

What is the price match scheme?

At CopyCat Costumes, we promise to match any price found online in accordance with the following terms:
 
Item must be in stock and available to buy on competitors website.
Items must be for sale on an independent website, we will not match any auctions,wholesalers or similar site.
Item must be same identical item and not part of a bundle deal or special offer.
Items are priced match including the delivery costs matched at 3 working days.
We will only match the price up to a maximum of 3 of the same item per person.
No discount codes can be used on a price match sale.
Please call us with details of the lower price and we will confirm and process your order.  We can only price match prior to you making your purchase. Should a price match be found we may void any discount which has been previously discussed.